Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can email us at shop@uzhamonline.com /reach out to us at +923001726600 /contact us at our Facebook or Instagram profiles. If your return is accepted we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You're responsible for return shipping cost

You can always contact us for any return question at shop@uzhamonline.com / +923001726600/ at our Facebook or Instagram profiles.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

No Return Charges

In case of you received a defective product please reach out to us as soon as possible. There wont be any return charges in this scenario. All of our orders are inspected before dispatch them. There can be multiple causes if customer received a damaged/defective package. One of the possible scenario is order got damaged during shipping. So please make sure you do record a video of package opening and share with us when requested. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or via mutually acceptable channel. Please remember it can take some time for your bank or credit card company to process and post the refund too.